For many full-service hotels, group bookings, weddings, and corporate events represent a massive portion of total revenue. But what happens when an event planner calls after 5:00 PM or over the weekend?
Typically, they hit a voicemail box. And in the competitive event industry, a call that goes to voicemail is a lead that goes to the hotel across the street.
Capturing the modern event planner
Modern event planners work on tight schedules and expect rapid responses. When they call to inquire about meeting room availability or wedding packages, they want to know their inquiry has been received by a professional.
Vidura AI doesn't just take a name and number. It acts as an active brand ambassador:
- It qualifies the lead by asking for the event type, estimated date, and number of guests.
- It provides high-level information about the hotel's venues and capacity.
- It logs the details instantly and dispatches a structured lead ticket to your sales team's inbox.
- It sends a follow-up text to the caller, thanking them and confirming that a sales representative will contact them first thing in the morning.
Turning a cost center into a revenue driver
Instead of treating your in-room and front desk phones purely as operational cost centers, voice AI turns them into active tools for business development.
Never let another wedding inquiry or corporate meeting lead slip through the cracks just because your sales office is closed for the day. With Vidura, your hotel is always open for business.