Your hotel front desk,
fully automated.
Vidura is a 24/7 digital voice concierge that answers room phone calls, resolves guest requests, and dispatches tasks to your staff instantly.
The Vidura Workflow
From spoken guest request to staff notification in seconds — using only the in-room phone they already have.
Guest speaks
The guest picks up the in-room phone and makes a natural language request (e.g. "Can I get two extra towels?") exactly as they would speak to a live agent.
Vidura processes
The AI instantly parses the request, identifying guest intent, requested items, quantities, and their room number in real-time with zero manual input.
Instant dispatch
Vidura automatically sends an SMS alert to staff runners (housekeeping/maintenance) and updates the front desk ledger via email instantly.
Everything a modern hotel needs
One voice agent handles every caller scenario — from dispatching extra towels to capturing venue catering leads.
Whisper Dispatch™ Routing
Identifies guest room extensions via PBX Caller ID and dispatches requests silently to staff via SMS and email.
Zero-Hallucination FAQs
Answers pool hours, checkout policies, and local queries using verified property facts with absolute accuracy.
Operations & Engineering
Instantly captures and structures engineering or AC issues, dispatches maintenance runners, and initiates rapid service recovery workflows.
After-Hours Revenue Capture
Captures high-value wedding, corporate, and catering venue booking inquiries when your sales office is closed.
Wake-Up Orchestration
Guests schedule morning wake-ups naturally. Vidura automates the outbound ring and logs supervisor backup alerts.
Multilingual Guest Relations
Understands multiple languages natively. Seamlessly texts Wi-Fi credentials, dining menus, or directions during the call.
Loved by hotel operators
From luxury boutique collection to multi-property resort groups — Vidura is built for hospitality excellence.
"We were drowning in in-room calls — over 250 a day during peak season. Vidura AI resolves 95% of them. Our front desk staff can finally focus on checking in guests and delivering VIP service instead of answering 'what is the Wi-Fi password?'"
"Setting up Vidura took under an hour. The wake-up call management and amenity dispatch features have completely eliminated staff delivery errors. Our guests love the instant, natural responses."
"I was skeptical that voice AI could match our five-star standards. Then a guest reported a noise complaint at 2 AM, Vidura dispatched security via SMS, initiated service recovery, and logged it in our ledger instantly. Remarkable."
Ready to automate your front desk?
Be one of the first to deploy Vidura AI. We're onboarding hotels now — leave your details and we'll show you Vidura in action.