Map the call path
Where calls ring today, which guest languages your team needs covered most often, when the desk gets overloaded, and which overflow or after-hours path is safest to test first.
20-minute front desk workflow walkthrough 01 02 03 04
Map where Vidura can relieve your front desk first.
Bring the way your hotel handles guest calls today. We will map the routine calls Vidura can absorb, the languages it should cover, the staff routes it should use, and the smallest pilot that could prove value.
What happens on the call No technical prep required
Pick the routine work
Towels, pillows, dental kits, wake-up calls, restaurant questions, AC issues, and other calls your team repeats all week.
Route the handoff
Who should receive housekeeping, maintenance, front desk, and manager requests by SMS or email.
Define the pilot
The first phone path, staff route, escalation rule, and manager view that would prove value without a giant rollout.
What you will see
A real guest request flow, not a generic AI pitch.
Vidura connects the guest phone call to a manager-visible request record. The walkthrough shows how routine calls become routed staff work without forcing a new staff app on day one.
Guest Requests
Acknowledged Room 612 · Towels
Open3
Needs help1
Overdue0
Workflow New → Acknowledged → Completed
Route Housekeeping SMS + email
Staff action Acknowledge / Done / Need help
Open, acknowledged, needs help, overdue, and completed today.
Acknowledge, mark done, or ask for help from SMS or email.
Source call, delivery status, route, acknowledgement due time, and follow-up events.
Routine calls can be handled in English, French, and Mandarin today.
Who this is for
Built for the hotels where one busy desk still carries the operation.
Independent or boutique hotel
United States or Canada
Under 100 rooms
Lean front desk team
English, French, or Mandarin guest call needs
Routine calls interrupt staff
Requests still move through calls, notes, radios, texts, or shared inboxes